Delete your EspressoScanner account

You can delete your EspressoScanner account and its data at any time, from the app or the website, or by asking us by email.

In the app or on the website

1. Sign in to EspressoScanner in the app or at espressoscanner.com.
2. Open Technical Profile in the menu.
3. Scroll to Delete account and choose Delete account.
4. Type DELETE to confirm. You're signed out and the account is deleted right away.

Without signing in

1. Email support@topsocialbrands.com from the email address on your account, with the subject "Delete my EspressoScanner account".
2. We reply to confirm it's your account, then delete it the same way as the in-app option, within 30 days of your request.

What is deleted

• Your profile, sign-in, answer feedback and training-game history are deleted.
• If you're the only person on your company account, the company account is closed: its subscription is cancelled and its machines, diagnostic sessions, work orders and invoices are deleted.
• If others are on your company account, its shared records stay with them (the next person becomes the owner); your name is removed from them.

What is kept

• Documents, recordings and photos you contributed to the knowledge base stay, without your name. Contributor earnings, payout and tax records are kept as the law requires.
• Backup copies of deleted data are overwritten in the normal backup cycle.